Frequent questions

Frequent questions

Online shopping

 

Can I link my license plate to the product I purchased on the website?

Yes, you need to log in with your My Saba account. Click on "My access methods", "My license plates", and there you can add your license plate and link it to the web product you purchased. This will allow easy access to the parking lot with your license plate.

If you have booked at a train station, you will not be able to link your product to your number plate as this type of access is not available.

If I have bought a product online, do I need to take the ticket when I arrive at the car park?

No, this is not necessary. In your purchase confirmation email, you will receive an access QR and instructions on how to access the car park. You can also link your number plate to your online purchase if the car park has this type of access.

If you have any doubts, you should contact us via intercom (24h) in order to check out using the contracted product.

How do I redeem the product purchased on the website to gain access to the car park?

Once your purchase is complete, we will send you an email with instructions on how to redeem your product, based on your selected access method:

QR Access:

You must scan the QR code received via email at the reader located at the entrance and exit of the car park. If your car park does not have QR readers, you must take a ticket and validate your purchase upon leaving by using the 24-hour intercom situated at the exit barrier. Remember to have your booking reference ready to provide to our staff.

License Plate Access

If the chosen parking lot has license plate readers and you have linked your web product to your license plate from your "My Saba," you will be able to enter and exit the car park directly.

I have purchased a product but I have not received the e-mail confirmation, what should I do?

You can access your My Saba account, go to "My Purchases" and check if you already have a reference number.

If not, please write to us by e-mail to: atclientesaba@sabagroup.com so we can review your purchase and provide the product you booked. Please provide the following information:

  • Your email
  • Parking name
  • Payment receipt for the product
Can I check the purchase history made on the website?

Yes, you need to log in with your My Saba account. Click on "My Operations" and you will be able to view all the web purchases you have made.

What should I do if I have VIA-T and have purchased a multiday product online?

If you have purchased a Multiday product (Multiday or Weekend), you must access the parking using the selected method (QR or licence plate) to avoid double charging. Therefore, you should remove the VIAT from the car, switch off the card at the issuing bank, or use an inhibitor cover to gain access to the car park. Avoid storing it in the glove compartment of the car.

How can I request an invoice for my online purchase?

The invoice must be requested during the purchase process, once you have chosen your product and your access method, you will see the "Do you need an invoice?" section.

You must complete the form that appears in the dropdown menu. The invoice can only be requested at this point of purchase. It cannot be requested afterward.

The invoice can be requested as an Individual with a DNI/NIF or NIE, or as a Self-employed/Company with a NIF.

In the case of purchases of Multidia or Weekend products, the invoice can be requested as an Individual with a DNI/NIF or NIE or as an Autónomo/Company with a NIF. These invoices can be checked in ‘My Saba’ as an individual in ‘My invoices’ or as a company in ‘My operations’. You can also request them by sending an email to: cac@sabagroup.com

Invoices for web Subscriptions will be issued to the contract holder (individual) and you can consult them from your personal area "My Saba" - "My Invoices," both on the website and in the Saba App.

We would like to remind you that the sale of web season tickets is only for private individuals. If you need your season ticket in the name of a company, you can go directly to the car park you require. If you have purchased your season ticket as an individual on the website, the details of the invoice obtained cannot be changed at a later date with details of a company.

How can I check the invoices for my online purchases?

If you have requested an invoice through the form during the purchase process, you will receive your invoice depending on the product purchased online:

Multiday and Weekend

the invoices will be sent by postal mail to your address within a maximum of 1 month.

Subscriptions

the invoices can be viewed in your personal area "My Saba" - "My Invoices", both on the website and in the Saba App.

What can I do if I have a double charge for accessing with VIA-T and had already purchased a product online?

If you forgot to remove the VIA-T from your vehicle and a double charge occurred for your stay, you should contact us via email at atclientesaba@sabagroup.com and provide your license plate, the VIA-T number, and the reference of your previously purchased online booking.

How to redeem a gift voucher?

You can redeem it from the website or the app. Log in to your My Saba or register if you have not done so already. In the main menu, go to ‘Discounts’ and redeem your voucher. From the App, go to ‘Products and services’ from the bottom menu and you will see the ‘Discounts’ section. Click on ‘Do you have a VIAT gift voucher?’ and you will be able to redeem it.

What happens if my stay exceeds the validity period of the purchased product?

Before leaving the parking lot, you will need to contact us via the cashier intercom and pay for the additional minutes according to the standard rate. Intercom support is available 24 hours a day, 365 days a year.

What payment methods can I use online?

You can use the following debit or credit cards:

  • MasterCard
  • VISA
How do I cancel my purchase?

You will be able to cancel your purchase within 14 calendar days from the online contracting of the product, provided you have not used it beforehand. Cancellation cannot be requested from the first day of product contracting.

To request a refund, you must send an e-mail to: returns@sabagroup.com, indicating in the subject "Cancellation (contracted product)" and the reference of your purchase.

The refund for the purchase amount will be credited to the same payment method used and at no additional cost, as long as it is within the allowed cancellation period. Once the refund is processed, you will receive a confirmation e-mail.

Is it possible to view my purchase history?

Yes. In the main menu of the app, scroll down to the "History" section. By clicking "View all," you'll be able to see all completed, ongoing, or upcoming transactions.

Is VAT included in the prices?

All prices include VAT. The amount paid at the time of purchase will always be the total price of the transaction.

Can I change the dates or car park I have booked?

It is not possible to change the dates booked or the car park contracted. You can send an email to returns@sabagroup.com including the purchase reference for cancellation and refund and make a new purchase with the correct details.

Can I get a partial refund if I don't park on all the days I booked?

No, Multi-Day or Weekend products offer a better deal the more days you purchase, and the product is contracted as a single package. No partial refunds will be given if you do not use the parking for all the days contracted.

What can I do if my search shows that the car park does not offer online products?

If the selected car park does not offer online sales, you will need to enter with a ticket and pay the standard rate for your stay, provided there are spaces available upon arrival.

Should I book my parking for days in advance?

Yes. Products must be purchased before arriving to the car park in order to guarantee availability, as access will be granted based on the reservation made. If you enter without a prior product reservation and the car park does not have physical staff or online product sales, you must pay the amount at the exit at the cashier, at the standard rate.

I have parked without booking a product online in advance. Can I get a discount?

If you have just parked without purchasing Multi-Day or Weekend products based on online availability, you can make the purchase from the website or app by selecting the current date and time as the start date. If available, you can make the purchase and once you have received confirmation with your reference number, you can discard the entry ticket. On exit, you can go directly to the barrier and scan the QR code or call the intercom (24 hours) to validate your reference. If there are no products available online, you must pay the standard rate.